There are many reasons that you might be experiencing problems with your iPhone. But before doing something to correct what is wrong, you need to find out first what caused the problems. Troubleshooting your iPhone is not as difficult as you would think. In fact, you might be surprised that you can troubleshoot your own iPhone even if you are not a tech savvy person.
I’ve encountered this problem before… I thought that Apple must have some sort of a contingency in place for lock-ups, and I was right. In this article I will state some tips and tricks on how to troubleshoot your iPhone. YOU will learn how to fix your frozen iPhone or other problems that may arise. Yes YOU! Really amazing that you don’t have to be a tech-savvy person to do this. Here are the options in a nutshell.
The very first thing to do is to make sure that your iPhone is fully charged. You can charge your iPhone by using your iPhone AC adapter or with a high-powered USB port. Make sure that the USB port is high-powered, otherwise your iPhone will not charge. Your keyboard USB port is an example of a low powered port. If you see the red part of the battery image flash three times and then the screen goes black, this means that that the iPhone is not charging.
Restarting your iPhone is also a safe way to troubleshoot your iPhone. The iPhone is essentially a small computer and just like a regular computer, sometimes programs freeze and keep you from using the phone for anything else. In this situation, its easy to quit that program. Simply hold down the Home button at the bottom center of the phone for at least six seconds. This should quit the program and return you to the Home screen. Once thats done… restart the phone. To restart your iPhone, hold down the sleep/wake button at the top right-hand corner of the iPhone for 10 seconds. This will bring up a screen asking you to run the slider across the screen to turn the phone off. When you slide the slider to the right, a progress wheel will appear and in a second or two, the iPhone will be off. To turn it back on again, just hold down the sleep/wake button until the Apple icon appears on the screen and then wait for the phone to start up.
If restarting your iPhone does not unfreeze your iPhone, the third option is to reset your iPhone. Sometimes the iPhone gets so frozen that the standard force quit process for programs doesnt work. In that case, youll need to reset the iPhone. To do this, hold both the sleep/wake and Home buttons together for at least 10 seconds. The red shut down slider will show up at the top of the screen and then disappear. Keep holding the buttons. The screen may even go black, but dont let go of the buttons until the Apple logo shows up. When it appears, let the buttons go and the phone will start up normally. The Apple logo signifies that a reset is well done.
Fourth option is to remove some of the content that is not properly synced. Your contacts, calendars, songs, photos, videos, or podcasts are the examples of the content that could be synced to another device. One of such content may be causing your iPhone not to properly. Connect your iPhone to your computer and go to the iTunes site. Change your sync options for each of the following categories: contacts, podcasts, calendars, etc. Click on iPhone in the Source list, then select each tab to change what content is synced, and then click apply.
You may also try to reset the settings of your iPhone. Go to the Settings application, tap General then select the Erase All Content and Settings. This will delete all media and data on the iPhone, as well as recent calls, etc., and all other settings.
Restoring your iPhone might be your last resort. To do this, use the latest version of iTunes, then connect your iPhone. When it appears in the Source list, click on Restore in the Summary tab. This will also wipe the iPhone and all your information on it.
As I’ve mentioned, resetting my iPhone fixed my issue and Im even jamming with my iPhone now as I write this. There are lots of ways to fix a frozen iPhone and troubleshooting your iPhone is so easy. Also, remember that you can send a crash report to Apple when your iPhone is connected providing the crash report will enable the iPhone software team to have valuable data that might be rolled into a future update.
